(1) Close Word

(2) Navigate to the directory containing the template Normal.dotm, which is usually "C:\Users\[USER]\AppData\Roaming\Microsoft\Templates"; if the template is not there, its location may be found through the following path:

Office Button → Word Options → Add-Ins → Manage: Templates → Go... → Templates → Attach...

(3) Delete Normal.dotm (note that this may reset some user preferences)

(4) Restart Word

These steps should resolve the issue. If they do not, the user should next determine whether there was a clean uninstall of eXtyles before installation of the most recent build.

To determine this, navigate to the Word Startup directory, which should be located at "C:\Program Files\Microsoft Office\Office12\STARTUP". This directory should contain a number of eXtyles templates, including "icehook.dotm", "omml.dot", and possibly "icehook.dot". If none of these files appear in this directory, then please navigate to the Startup directory through the Word interface:

Office Button → Word Options → Advanced → General → File Locations... → File types: → Startup

For Word to load the eXtyles tab, the Word Startup directory should contain "icehook.dotm". If a previous uninstall of eXtyles left "icehook.dot" in the Startup directory, that can cause the Add-ins tab to display the eXtyles menu, overriding the eXtyles tab.

If the Startup directory does contain both "icehook.dot" and "icehook.dotm", please delete "icehook.dot" with Word closed. Once Word is reopened, the eXtyles tab should be displayed. Note that if you delete "icehook.dot" and the eXtyles tab does not display, you may need to delete Normal.dotm again (also with Word closed).

If these steps still do not resolve the issue, please contact Inera.