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Announcement about changes to the eXtyles product line and support program

Wiley Partner Solutions (which acquired Inera in 2019) will be ending development of and external support for all eXtyles products on August 13, 2026 (read the full announcement here). Over the next two years, the Inera team will limit training and customization services for current customers to essential projects, and after August 13, 2026, Inera will cease to provide eXtyles software updates and technical support.

Our mission during this transition period will be to maintain eXtyles to support your existing workflows and to minimize the risk of disruption to those workflows as you explore other options. To meet this goal, we will be reorienting our support activities to some extent, to focus on stability.

• The same staff who have been supporting you will continue to do so. Our team of skilled and motivated problem solvers will continue to provide prompt, high-quality technical support as needed. Our goal, however, is to gracefully pivot to “maintenance mode” and to devote our resources to ensuring the continued reliability and performance of eXtyles for our customers. Part of this means restricting changes to the software to only those development or configuration projects that are necessary to meet this goal.
• If you have already received an eXtyles update in 2024, that is your final scheduled update of the software. Customers who have not yet received an update in 2024 will receive a final update before the end of this year. After 2024, any full software updates will be restricted to ad hoc, business-critical releases.
• We will continue to prioritize any tech support issues that cause a hard stop in your production workflow. If such issues are isolated and can be resolved by a reasonable workaround or manual intervention, we may recommend that path. If such issues occur more frequently and/or do not have a reasonable workaround, we will evaluate if the problem can be addressed with a fix and a patch or full update (i.e., our typical support process).
• We will evaluate non-critical support issues and will recommend workarounds when appropriate. (Will there still be cases in which we deploy a proper fix instead of a workaround? Absolutely. We are simply adding a new layer of triage with the goal of minimizing changes to eXtyles.)
• eXtyles is a plug-in to Microsoft Word. As always, there is the possibility that a Microsoft update will “break” something in eXtyles. We cannot guarantee a solution to any possible problem introduced by a third party; this has always been the case, and it does not represent a change in our policy. We will continue to try to promptly fix any issue that disrupts the reliable use of eXtyles, including those triggered by Microsoft updates. However, should a Windows or Word update cause a problem that we cannot fix, the only solution will be to roll back to a pre-update version of Windows or Word that supports eXtyles.
• Over the coming months, we will be developing recommendations for best practices and contingency plans for you and your IT teams.